Word Solvo is an organisation offering professional writing, editing, and proofreading services to students and businesses alike. The firm adheres to strict rules and regulations in relation to our Terms & Conditions, Privacy Policy, and Fair Use Policy. Before you consent to process your personal data, we request you read our Privacy Policy.

General

When you access the dashboard, we collect log information using cookies. Cookies provide us with your first name, last name, email address, IP address, time zone, phone number, and device type.

Scope

• The firm collects your personal data when registering for the first time with your Gmail account or via website log-in.
• Further edit in settings is also recorded to provide an excellent user experience.
• The firm collects and processes your order details, including the information mentioned in the order form.
• The information you provide (messages, queries, documents, files, etc.) is also recorded for communication purposes.

Purpose

Word Solvo does not store any personal information for disclosement purposes. Our sole purpose in storing personal information is to offer you a personalized and better experience.

• We store your personal information to resolve disputes, fulfil your task requirements, find a suitable expert, and resolve disputes.
• Storing information is done to provide customer support as it offers the customer support executive to gain context of the requirements and the problem.
• Storing personal information about the IP address, location, mobile carrier, etc. is done for research purposes. This helps us to research the market better. We use cookies to understand and remember your preferences for future use.
• Billing information is stored for maintaining clarity and resolving disputes. However, please note that we do not store bank-related data as we only allow customers to pay via fintech apps.
• No sensitive data is collected without the permission of the user.
• Your personal data is not used for submitting tax documentation purposes. However, a copy of the Invoice with personal details like your full name, permanent residence address, mailing address, and so on would be kept in our records.

Revision and Refund Policy

• If on an occasion where you have paid the amount in full but we are not able to find an expert for you within the stipulated deadline, you are entitled to get a full refund. You can also order any other assignment of the same amount which will get you a 5% discount.
• We guarantee on-time delivery of any orders, including content and academic writing. But on rare occasions, if we are unable to keep our promise, you can raise a refund query, and our administration will get back to you to resolve the issue.
• If it has been found that the client has not provided the full information necessary for completing the order which led to the missed deadline, then only a partial refund of 50% will be done.
• If it has been found that the deadline was missed from the expert's end only, you can get a 50-100% refund based on the circumstances which will be transferred to your account immediately after the query is resolved. Some deductions may be made because the writer is paid in full in advance. However, you might avail up to 10% discounts on further orders due to the deductions. You can be assured that we take strict actions against our experts if they fail to deliver tasks on time.
• On rare occasions, if your task fails, you can request a refund by submitting the professor's feedback, grade received, the solution provided and further requirements within 60 days of delivering the task. Our team of experts, Quality Checkers, customer service administrators and researchers will verify the reason for you receiving a fail grade and if it has been found that the shortcomings are on the part of our experts, then you will be entitled to a 50-100% refund based on the assessment.
• The decision of the customer service support and research team will be final in any of the scenarios stated above.
• The decision of the customer service support and research team will be final in any of the scenarios stated above.
• Please note that you can only raise a refund request within 60 days of task delivery from our end. Any request after the completion of 60 days will not be entertained in any scenario.

Exceptions

• Refund requests will only be entertained if your shared feedback is original. The research and customer support team will investigate the issue in depth to understand whether your filed refund request is valid. You will be reached in case of any confusion.
• Money-back guarantees will not be entertained if the payment is made in partial.
• Money-back guarantees will only be entertained if the deadline for the task is 3 days at maximum.
• Your refund request will not be entertained if it is done after 60 days post-work delivery.
• We will not consider any refund request if the client has not communicated actively with our researchers and customer service providers.
• In case of not receiving adequate and necessary lecture materials (for academic assistance) or adequate resources (for copywriting, content writing, proofreading, and editing), the refund request raised by you will not be valid.
• Refund requests will only be entertained when you reach us via official channels (mail and website login).

Additional Information

• Unlimited revisions refer to three revisions, post which you will be charged. We encourage you to provide all necessary details during the first revision cycle that would help you save time and money.
• If revisions claimed include adding new information related to the topic including a new case study, added word counts, a new application, a new sub topic, additional research questions or objectives and subsequent changes in the original work, you are entitled to pay extra as per the requirement. You might even be charged for a new assignment because adding significant information or making significant changes can be counted as delivering new work.
• For content writing, if the revision claimed includes adding extra word counts, making significant changes to the original work, redirection of the work generated and major revision, you will get charged extra.
• Word Solvo has the right to refuse any revision request which does not comply with our Terms & Conditions, Privacy Policy, Revision and Refund Policy and Fair Use Policy.